Terms and conditions
Purchases on the site www.cecilejeanne.com published by the Company CECILE & JEANNE unreservedly implies acceptance of the following provisions:
Article 1 - Company
Cécile et Jeanne is a limited liability company, whose head office is located at 49, avenue Daumesnil 75012 Paris and registered with the Paris RCS B380 103 200, its intra-community VAT number is FR19 380 103 200.
Managers: Jane SEROUSSI
Article 2 - Purpose
These general conditions of sale of the company CECILE & JEANNE define the rights and obligations of the parties in the context of the sale of products through its online sales site cecilejeanne.com (hereinafter referred to as "the Internet Site ").
The Customer declares to have read and accepted the rights and obligations relating thereto. Any order made on the website is governed by these conditions.
These General Conditions of Sale exclusively govern the sales made by CECILE ET JEANNE of the Products offered to buyers having the status of consumers (hereinafter the "Customer (s)) on the Site and specify the conditions of order, payment, delivery and management of any returns of products ordered by Customers.
The T & Cs are enforceable against the Customer who declares having read and accepted them by checking the box "I accept the General Conditions of Sale" before implementing the online ordering procedure.
Article 3 - Ordering methods and prices
3.1. 3.1. Customers have the possibility to order:
- On the Internet: with https://www.cecilejeanne.com,
3.2. 3.2. The Customer guarantees that he is fully authorized to use the payment card provided to pay for his order and that this card provides access to sufficient funds to cover all the costs resulting from his order on the cecilejeanne.com site.
3.3. 3.3. By clicking on the "Buy" button during the ordering process, and after having checked in his "Basket" the contents of the order and, if necessary, to have modified it, the Customer declares to accept fully and without reserve the all of these General Terms and Conditions of Sale.
After confirming the content of his order, the Customer will validate it definitively by payment. The order will only be final after payment of the corresponding price.
Cécile et Jeanne will systematically confirm the order of each Customer, then its dispatch by email.
3.4. 3.4. The price including all taxes of each product is indicated in the product sheet.
For deliveries in France, Europe and anywhere in the world, shipping costs are free from a minimum purchase of 150 euros. Below this purchase amount, the shipping costs amount to 8 euros for France, 12 euros for Europe and 20 euros for the rest of the world.
In the event of a return, the shipping costs are the responsibility of the customer.
3.5. Failure by the Customer to comply with the obligations subscribed to under these General Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the cecilejeanne.com site, or even termination. of his Client Account depending on the degree of seriousness of the acts in question. Consequently, Cécile et Jeanne reserves the right to refuse any order from a Customer with whom there is such a dispute.
Article 4 - Product conformity
4.1. Cécile et Jeanne will do their best to ensure that the photographic representation of the products on the Website is as faithful as possible to the products themselves. However, given the digital presentation of the products on the Internet, it is possible that the Customer's perception of the photographic representation of the products does not exactly correspond to the product itself.
4.2. In the event of non-compliance of the product delivered to the Customer, the Customer may return it to Cécile et Jeanne by contacting customer service beforehand by email at [email protected] (no exchange or refund will be accepted in physical Cécile et Jeanne stores). The Customer may ask Cécile and Jeanne:
- Either to be delivered of a product identical to that ordered, within the limits of available stocks;
- Or to be delivered of a product of equivalent quality and price, within the limits of available stocks;
- Or be reimbursed for the price of the product ordered within 30 days of the Customer's request
The cost of returning the product ordered and delivered to the Customer, as well as the possible delivery of another product will be borne by the customer.
4.3. In any case, these provisions do not deprive the Customer of the benefit of his right of withdrawal, as framed by Article 6 of these General Conditions of Sale.
Article 5 – Product availability
In the event of total or partial unavailability of a product after placing the order, the Customer will be informed by email of the delivery of a partial order or of the cancellation of his order.
In case of unavailability of the product, the Customer then has the option:
- Or to be delivered of a product of equivalent quality and price, within the limits of available stocks;
- Or be reimbursed for the price of the product ordered within 30 days of its request. If the delivery costs of a new product prove to be higher than those of the product initially chosen by the customer, the excess will be borne by Cécile and Jeanne.
Article 6 – Right of withdrawal
6.1. Regarding the products marketed on the Website, Customers have the right to withdraw and return as well as to exchange their product (s) for thirty clear days from the date of delivery of those products.
The Customer may, within thirty days of the delivery of his order, and concerning products subject to the right of withdrawal, exercise this right by calling customer service or by sending an email to the address [email protected].
Prior to any return of a product, the Customer must indicate his intention by calling customer service or by sending an email to the address [email protected].
This right is exercised by returning the product to Cécile and Jeanne at the address indicated in article 7.
The Customer will be reimbursed by any means of payment within thirty days of receipt by CECILE ET JEANNE of the Customer's request to exercise the right of withdrawal, provided that the product has been returned to Cécile and Jeanne.
The return of all the products ordered will give rise to a refund equal to the total amount paid by the Customer, i.e. the purchase price of the product (s) purchased, or to a exchange for one or more products of the same value.
Article 7 – Returns made by the customer
7.1. Return of the product in the event of non-compliance or exercise of the right of withdrawal. No exchange or refund will be accepted in Cécile et Jeanne's physical stores.
To be able to fully benefit from the conditions of Article 4 "Compliance" and those of Article 6 "Right of Withdrawal", the Customer must return the product to Cécile et Jeanne:
- subject to having obtained a return number that customer service will have sent to them by email after receiving the customer's call or the customer's email indicating the return;
- at the following address: Cécile et Jeanne Retour Internet number …………. (the return number obtained under the above conditions will be indicated), 49, avenue Daumesnil 75012 PARIS
- properly protected, in its original packaging, in perfect condition for resale (undamaged, damaged or soiled),
- accompanied by the sales invoice so as to allow the latter to identify the customer (order number, last name, first name, address).
- without the product having clearly been the subject of lasting use (beyond a few minutes), i.e. provided that the products do not bear the mark of prolonged use and are in a condition allowing their resale.
Article 8 – Payment
Accepted payment methods are : CB, Visa, MasterCard, PayPal.
Depending on the date of the order, a debit request from the Customer's bank account will be sent within 3 days to his bank. The order will be considered effective after confirmation of the agreement of the bank payment centers.
In accordance with the regulations in force and to ensure the security and confidentiality of their information, CECILE ET JEANNE does not memorize the banking details of its Customers.
It is therefore up to the Customer to save and print his payment certificate if he wishes to keep his bank details and relating to his transaction.
Article 9– Security
The elements of secure exchanges implemented within the framework of the secure payment service are as follows:
- • integrity of the data exchanged between the merchant's server and the bank's server ensured by a sealing method,
- authentication of the merchant issuing the payment request,
- confidentiality of data exchanged between the buyer and the bank's payment server (number, validity date and visual cryptogram of the bank card) ensured by SSL encryption,
- direct entry of credit card details on the bank's secure site, guaranteeing that neither the merchant, nor any technical intermediary, will be aware of the information concerning the bank card,
- native integration of the Visa 3D Secure / MasterCard Secure Code functionality, which allows the bank to guarantee payment in countries where the solution is deployed (read http://international.visa.com/fb/paytech/secure/vendorlist. jsp),
Our payment solution offers since its introduction the best possible security; this security is guaranteed by regular audits carried out by independent companies.
In fact, only the CIC have confidential information (card number, validity date) which is inaccessible by a third party.
Article 10 – Delivery
10.1. The products or services will be sent to the delivery address that the Customer has indicated during the ordering process.
When shipping an order, Cécile et Jeanne will notify the customer of the shipping and sending of the original invoice including VAT in the package.
In the case of partial shipment, a delivery slip will be available in the package summarizing the products actually present in it.
Cécile et Jeanne delivers parcels all over the world.
10.2. The maximum delivery time is 15 working days from the order of the product, unless otherwise specified to the Customer before placing the order as well as prior to the final validation thereof. In this case, Cécile et Jeanne will indicate to the Customer an estimated range of delivery date.
10.3. In the event of late delivery, the Customer can contact Cecile et Jeanne's customer service, whose contact details are indicated in the “Contact” section of the Website.
10.4. The Customer will be informed by email of the partial delivery of an order. A second email will inform him of the delivery of the other products ordered. A second email will inform him of the delivery of the other products ordered.
10.5. Each delivery is deemed to have been made as soon as the product is made available to the Customer.
Without prejudice to the period available to the Customer under his right of withdrawal defined in Article 8 above, it is the Customer's responsibility to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears clear signs of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the products, a copy will be immediately sent to Cécile and Jeanne.
10.6. Information on delivery terms
Lost package When a package leaves Cécile and Jeanne's warehouses, it can be delivered either by La Poste or by a carrier. The Customer is informed by email upon the departure of the package from the warehouses of the method of delivery of his order.
1 / An email summarizing the products sent and informing the customer of the delivery method is sent to the customer when Cécile and Jeanne's package leaves.
At any time, the customer can know the status of his order:
- By calling customer service telephone number 01.42.71.21.93 or by contacting them by email, at the address on the "Contact" page of the website.
It then takes 2 to 5 working days to be delivered or receive a calling card in the mailbox. If the package still does not arrive within this period, Cecile et Jeanne's customer service will then open an investigation with the postal services. The Customer will then receive an email indicating that an investigation is open.
- If the package is found, it is then sent to the Customer: the reception procedure then follows its normal course (deposit of the package or calling card, etc.)
- If the package is declared lost, Cecile et Jeanne will then notify the Customer and immediately proceed with the reimbursement formalities for the order corresponding to the lost package.
Article 11 - Guarantees
11.1. Legal Warranty
Unless he is a legal person or a natural person acting for purposes falling within the scope of his commercial, industrial, craft or liberal activity, the Customer benefits in any event from the legal guarantees on the basis of which he can act.
• Legal guarantee of conformity
You have a period of two (2) years to invoke the legal guarantee of conformity from the delivery of the items.
n this case, you can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code.
Defects of conformity which appear within twenty-four months (24) months from delivery are presumed to exist at the time of delivery. Accordingly, you are not required to provide proof of the existence of the lack of conformity during this period.
• Guarantee of hidden defects
You have a period of two (2) years to implement the warranty against hidden defects from the discovery of the defect..
In the event of discovery of a defect rendering the article totally or partially unfit for the use for which it is intended, you will be free to choose between the resolution of the sale or the reduction of the sale price.
These provisions are not exclusive of the right of withdrawal defined in Article 6 above.
11.2. Contractual guarantee
The contractual guarantee is that usually granted by Cécile and Jeanne to its Customers.
In addition to the legal guarantees referred to in 11.1 to which we are bound, there is a commercial guarantee which covers manufacturing defects or abnormal wear of jewelry.
Our items are guaranteed for 6 months in case of faulty workmanship.
Are excluded from the guarantee:
Products that have been subjected to improper use as well as faults in use;
- Damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
- Products damaged during transport
- Products that have undergone an abnormal maintenance operation or in the event of maintenance and hygiene failure;
- Natural wear and tear;
- Interventions carried out on the product by any person not authorized by Customer Service as well as deterioration resulting from such an intervention, products modified, repaired, by the Customer or any other person not authorized by Cécile and Jeanne.
Article 12 - Modification of the general conditions of sale
Cecile et Jeanne reserves the right to modify these General Conditions of Sale.
Customers who do not accept the changes should stop using the cecilejeanne.com services.
Article 13 – Personal data
The customer can refer to the “Personal Data” page to learn more about the processing of his personal data.
Article 14. Miscellaneous
14.1 In the event that any of the terms of the General Conditions of Sale are considered illegal or unenforceable by a court decision, the other provisions will remain in force.
information provided by the Website is authentic between the parties Items such as the time of reception or transmission, as well as the quality of the data received will prevail as a priority as appearing on Cécile and Jeanne's information systems, or as authenticated by the computerized procedures of Cecile and Jeanne, except to provide written proof to the contrary by the Customer. The scope of proof of the information delivered by Cecile and Jeanne's computer systems is that granted to an original in the sense of a written paper document, sig
Article 15. Liability
CECILE ET JEANNE is not responsible for the possible difference in color "screen / reality", the terms of the personal message accompanying your gift and their possible consequences, choices of personalization of the personalized item that would not be suitable, even if it is a gift.
In addition, CECILE ET JEANNE will not be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure.
Finally, we draw your attention to the fact that we cannot be held responsible for an order that has been placed by a minor, whether or not the parents have authorized this order.
Article 16. Applicable law - Dispute
These General Conditions of Sale in French will be executed and interpreted in accordance with French law.
In the event of a dispute, the Customer will first contact Cécile and Jeanne for an amicable solution.
Otherwise, the French courts will have sole jurisdiction.